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e@dr |
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| Filing Procedures |
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- The complainant (the Requesting Party) files his complaint by submitting a Request for Mediation form, stating his particulars, the complaint and the brief facts relating to it, and propose a solution.
- Within 3 days of receiving the completed form for Request for Mediation, the moderator will forward to the respondent (the Responding Party) a notice, together with the Requesting Party's complaint. If the Responding Party does not wish to resolve the dispute by e@dr, or does not respond within a certain time set by the moderator, the Requesting Party will be notified, and the matter is terminated.
- If the Responding Party agrees to e@dr, he will submit a Response form, stating his particulars, his version of events and his proposed solution. The Responding Party may also make a counterclaim against the Requesting Party, where it arises out of the same dispute or transaction. The Responding Party will be required to submit the Response form within 1 to 4 weeks, depending on the nature and complexity of the matter.
- Within one week of receiving the Response Form, the moderator will notify the parties of the forum for resolution. Based on the nature and complexity of the dispute, the moderator will, at first instance, determine the appropriate channel for resolution. The moderator may channel it to the court mediator, the Small Claims Tribunal (SCT), the judge-mediator at CDRI and e.CDRI, SMC or SIAC. This is subject to the consent of the parties as to the mode of determining the dispute, and does not preclude a subsequent change of the forum of settlement.
- The mediator will set the time-frame for the actual settlement of the dispute. Alternatively, the time-frame will be governed by the rules and regulations of SCT, SMC or SIAC where appropriate. Parties can also suggest a timeframe in agreement, with the approval of the mediator, SCT, SMC or SIAC (as appropriate).
- All communications and correspondences will be done through e-mail for mediation. Where necessary, the mediator may ask parties to meet face to face, or to produce and exchange documents and exhibits.
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