Before the complaint is sworn, the Parent and Child will be attended to by a Social Worker from the Singapore Children's Society who will try to resolve the matter without the intervention of the Court. In the event that the parents still deem Court intervention necessary, the formal court proceedings to manage Beyond Parental Control (BPC) Cases will then commence.

A complaint can be lodged at the Juvenile Court from 2pm-4pm on Fridays*. To lodge a complaint, the Parent is required to bring the Child along. In the event that the Parent is unable to do so, the Magistrate may issue a warrant of arrest with no bail for the child to be brought to the Juvenile Court.

The following documents will be required:
- Birth Certificate (either the original or photocopy) of the Child;
- The Identity Card, if possible, of the Child; and
- Where the Parents are divorced, the Custody and Access Order

* except public holidays.